We offers a 30-day return window for most items, starting from the date you receive your order.
Eligibility for Returns
Items must be new, unused, and returned in their original packaging with all tags attached.
You must include the original invoice and a brief description of the reason for return.
All return requests must be submitted through our online return system; unauthorized returns may be rejected.
Return Shipping Costs
Customer responsibility: Return shipping costs are the responsibility of the customer unless:
The item is defective;
The return is due to a fulfillment error on our part.
Refunds
Refunds are issued to the original payment method once the returned item is received and inspected.
Processing typically takes 3–7 business days, depending on your bank or payment provider.
Refunds apply only to the amount actually paid (excluding discounts or promo values).
Cash refunds are not available; all refunds will be credited electronically.
Non-Returnable Items
The following items are not eligible for return:
Custom-made products;
Intimate apparel or personal hygiene items (e.g., underwear, swimwear);
Items marked “Final Sale.”
Additional Terms
Esentialscloth.com reserves the right to refuse returns that do not meet the stated conditions.
We also reserve the right to modify this policy at any time, consistent with applicable laws.